Return Policy

RETURN POLICY 

At BodyBio, we stand behind our products and quality controls.  If you have an issue with a BodyBio product you purchased from our website or one of our authorized sellers in the United States, we want to make it right. 

How to start a return: If you purchased through bodybio.com, you can start a return by clicking this link. If applicable, a prepaid return label or QR code will be generated for your convenience. If you did not purchase your BodyBio product from bodybio.com, we ask that you first contact the retailer from which you purchased your products to inquire about its return policy. If you are not satisfied with the retailer’s resolution, please contact us at help@bodybio.com, or through our Contact Us form. 

Please have information available regarding where and when you purchased your product.  You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to BodyBio, or provide other information to assist BodyBio in processing your request. You must submit your request within 60 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase. 

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our return policy is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The return policy is also limited to original, end-user purchasers in the United States. 

BodyBio reserves the right to verify information, require a valid proof of purchase, and to deny returns requests in its discretion in cases of suspected fraud or where BodyBio concludes that the purchaser has abused the return policy.  BodyBio may amend or terminate the return policy at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at help@bodybio.com, or our Contact Us form.

Effective: February 10, 2025